Based on the management philosophy of Shiba Park Hotel Co., Ltd.
“Investigating the Way of Hospitality” and the behavioral guidelines "The Spirit of Hospitality"
(Have a spirit of gratitude to our guests, staff, business partners, and local communities,
and also have the ability to think from the other person's perspective),
Shiba Park Hotel endorses the SDGs (sustainable Development Goals) proposed by the United Nations
and strive to achieve a sustainable society.
Sustainable Development Goals (SDGs) were adopted at the United Nations Summit in September 2015.
This is the goal set by 193 United Nations Member States to achieve in the 15 years from 2016 to 2030.
Composed of 17 goals and 169 targets for a sustainable world, we pledge “Leave No One Behind.”
We have set four key goals that aim to contribute to the 17 Sustainable Goals (SDGs) as follows.
We will steadily implement initiatives to fulfill our social responsibility to our guests, employees, business partners and communities.
Shiba Park Hotel aims to be a company that is needed by society, and by "connecting people, town, and history," we will create common value and play a role in supporting and contributing to the cultural heritage.
The exhibition called “Tale of Artisans” is held with a seasonal theme of traditions (stories) spun by Japanese artisans, and is centered on books and Japanese culture. The exhibition features traditional crafts and culture nurtured from the bounty of nature, as well as the characteristics and charms of traditional events in various regions of Japan that have been carefully passed down from generation to generation.
Our goal is to create a sustainable experience where history and culture are passed down through the ages, leading to a better and richer tomorrow.
During the period between Christmas and New Year’s in 2022, we have created and displayed a Book Tree with books donated by our hotel guests and employees, and donated the proceeds from the sales of those books through the “Book Baton Project” run by Room to Read Japan, a certified non-profit organization. The donations are given to improve literacy rates among children living in historically low-income areas of Asian and African countries.
We have prepared an accommodation plan that allows you to contribute to society by staying at the hotel while enjoying books. For a part of the room charge (200JPY,) two children books written in local languages will be donated in cooperation with Room to Read Japan.
・In-House awards (Good Job, Continuous Service)
The Good Job commendation is an initiative for recommending examples of good work that leaves an impression on staff members as a Good Job. Twice a year, several cases a awarded from among the many good works. This initiative started with the aim of fostering a culture of praise, and has evolved from making employees proud and rewarded for our work to being used as a tool for the realization of our management philosophy and behavioral awards. Also leads to a reduction in turnover.
In-House awards in 2019
We hold a cooking contest for the purpose of internal exchange and motivation. We have a team of mainly young people, not only cooks, but also members of other departments, participating in the event by forming teams and also marrying the drinks.
Cooking contest awards in 2022
・In-House training, Cultural / Art workshops, Club activities, Outside training
We have monthly training sessions for the next generation of leaders, book clubs to develop diverse and versatile staffs that are not limited to the hotel, and club activities to broaden the scope of our skills and hobbies. We also create opportunities to experience the Japanese culture to learn about the Japanese spirit of hospitality and to participate in seminars outside the company that will lead to our career advancement. These experience lead to increased awareness and motivation, and we aim to improve not only as hotel staff but also as members of society.
・Hiring foreign staffs / Japanese language training
In recent years, we have hired foreign staff to support the increasing number of inbound visitors and to give our guests a sense of security when they come to Japan. We are working to create an environment where every staff can play an active role, regardless of nationality, age, or gender, and where we can improve our careers according to our abilities. We also provide Japanese language training to improve customer service skills.
|As of March 2022 Foreign staff
|8 out of 52 staff
|American / Indonesian / Filipino / Korean / Chinese / Nepalese / Sri Lankans / Egyptian
・Reduced hours system/Maternity and childcare leave system (for both men and women)
We try to promote an environment where all staff can work comfortably and support a balance between work and childcare. The introduction of this system also leads to the development of a diverse workforce.
In recent years, when it is said that there are not many people who want to work in the service industry, we are actively working to provide useful hands-on experience for college and university students to help them find future employment or enter the workforce. We also offers several days of hands-on experience for students from high schools, junior high schools and schools for the disabled.
・Transitioning to an automated solution
In order to improve the efficiency and productivity of operations, check-in tablet device and a 24-hour foreign currency exchange machine were installed. These initiatives have reduced the amount of time guests have to wait, relieved labor shortages, and reduced overtime. Increasing the time to serve guests in person creates job satisfaction.
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3. Environmental initiatives
Creation of shared values, Realization of a society symbiosis with nature, Creation of a recycling society Ethical consumption initiative that takes people, society, and the global environment into consideration
・Environmentally friendly with plant-based ingredients
All guest rooms are equipped with Millennium Organics Blue Label amenities, which contain more than 90% plant-and mineral-derived ingredients. The products are fragranced with natural essential oils without synthetic fragrances, are ethylene-free, and are made from carefully selected raw materials according to organic standards. The ingredients are formulated to have a low environmental impact as a whole.
Bath amenities / Hand wash
- Products free of petroleum-based surfactants, parabens/MIT, synthetic colorants, synthetic polymers, animal ingredients, and nickel ingredients
- Products not tested on animals
- Products containing 90% or more plant- and mineral-derived ingredients
・Measures to combat global warming
Reduction in the use of plastic products.
Use of eco-amenities
(Toothbrush, Folding hairbrush, Razor, Vanity kit, Body towel)
This is an amenity that reduces the burden on the environment by approximately 40% in terms of plastic usage fee by using a product made of raw materials blended with natural straw.
- Body: Straw mixed with raw materials / Reduced plastic usage by approximately 40% (from Sintoworld Co.,LTD PP single raw material product)
- Packing: OP film portion replaced with paper / Reduced plastic usage by 35% (reduction rate from Sintoworld Co.,LTD OP matte packaging)
Zero use of plastic bottles for mineral water in the guest rooms
By using the purified water server, the use of plastic bottles for water in guest rooms will be reduced to zero. The water source is drinking water from Tokyo, which is known as one of the safest and best quality water sources in the world. The water is delivered through a water purifier before use. Continuous use of controlled drinking water also helps conserve resources.
Our house guests are welcome to use water for drinking from our water server at any time and as much as they like.
It is available 24 hours a day in the elevator halls on each guest room floor.
※In 2013, the Advanced water purification plants were completed in all targeted areas of Tokyo.
※Tap water has “51 water quality standards”
established by the Ministry of Health, Labour andWelfare of Japan.
We use water stand with high-performance purified water server, and it is reliable 3-stage filter system / Nano Trap Filter. In order to produce safe and good taste water from familiar tap water, the water is slowly and carefully filtered as if the earth were producing natural water.
※What is Nano Trap Filter?
This filter adsorbs impurities with the force of static electricity, and is made of nano alumina fibers for which NASA holds a technology patent, and for which an American materials company (Ahlstrom) holds the rights for mass production.
Tea from certified organic products available (Art of Tea)
The Art of Tea, a carefully hand-blended and produced aromatic organic tea, is always available.
Bamboo materials used for in-room products
We actively use sustainable bamboo materials, which are considered earth-friendly, biodegradable, and have antibacterial properties.
Shoehorn, brush, bathroom trash box, two trash boxes, hair dryer rest, amenity box, notepad holder, and tissue case made of 8 kinds of bamboo (laminated wood).
※Products made by Yamashita Kogei INC. ※Made in Japan except for the brushes.
※Hanger (laminated bamboo)
※Pen for guest rooms uses bamboo material for the body, which reduces the use of plastic compared to regular pens.
LIMEX is a new material based on limestone. Its use as a bag reduces the amount of plastic used.
Eco-friendly cleaning service
We ask our guests staying for consecutive nights to help us contribute to the environment by minimizing the use of organic detergents and other cleaning products generated during the cleaning process.
Eco-friendly cleaning service does not include room cleaning (vacuuming, bed making and sheet changing, bathroom cleaning) for stays of up to 2 nights, and we do not enter guests' rooms. However, changing towels, replenishing amenities, and collecting trash are available 24 hours a day upon request. For hygienic reasons, we clean the rooms every 3 days during stays of 3 nights and more. By reusing bed linen and amenities instead of replacing them, we are committed to environmental conservation by reducing CO2 emissions, water resources, electricity, and waste.
Eco-friendly Cleaning Schedule
※Doorhangers (2 signs) FSC certified products
Mineral water is served in paper carton products in the banquet rooms
We have discontinued the use of plastic bottles and introduced paper products (HAVARY'S
) for our banquet mineral water containers. HAVARY'S products are made from FSC certified recyclable paper packaging and are 100% recycled through paper-to-paper recycling. The products also donate 1JPY per bottle to the World Wildlife Fund.
Mineral water in banquet rooms (HAVARY'S
- Uses FSC certified recyclable paper packaging
- 100% recycled by paper-to-paper reclamation
- 1JPY per bottle donated to the World Wildlife Fund
- Mineral-rich natural water from Saga, Kyushu
Rainforest Alliance certified products (coffee beans)
All coffee served in our restaurant and banquet halls are Rainforest Alliance certified products. By actively handling coffee beans certified by the Rainforest Alliance, an international non-profit organization that works to conserve biodiversity and ensure sustainable living, we are helping to protect the global environment and support producers in developing and other countries.
Food loss and waste initiatives (Banquet halls)
We recommend the "3010 Movement" and this is a campaign to reduce leftover food at banquets.
Guests who support the "3010 Movement" initiative are asked to remain seated for 30 minutes after the toast to enjoy your food, and then return to your seats 10 minutes before the end of the party to enjoy your food again.
Elimination of the use of plastic straws
In order to reduce carbon dioxide emissions, one of the problems of global warming, the use of plastic straws has been eliminated and sugarcane straws have been introduced in our restaurant.
Sugarcane straws are made from bagasse (food residue byproduct from the sugarcane refining process) that used to be disposed of as an industrial waste material and PLA (polylactic acid), making them an upcycled product that is biodegradable with 100% natural ingredients.
Shiba Park Hotel original paper bag
We use environmentally friendly paper products and offer our guests as upcycled products as well.
This item is a proposal for upcycling by using FSC certified products with specifications that allow it to be used as a book cover after use.
Guest Room key case
Key cases are available for use as "bookmarks" after your stay. Along with the memories of your stay, you can use it as an upcycled products.
Biomass fuel for fireplace
Biomass fuel, which emits less CO2 over its life cycle than fossil fuels, is used as fuel for the fireplace installed in our Library lounge.
Use of recyclable coffee capsules for house guest coffee
The coffee served at the hotel reception is made in support of Nespresso's efforts to contribute to the global environment and society. The used capsules are collected after use and returned to Nespresso, where they are separated into aluminum and coffee grounds, which are turned into recycled aluminum and soil, respectively.
More than 90% of Nespresso coffee comes from AAA certified farms and more than 40% from Rainforest Alliance certified farms.
・Thorough recycling of valuable resources
Waste from restaurant kitchens including cooking oil, plastic bottles, and aluminum cans, are collected by recycling companies and recycled or sorted into smaller pieces for disposal.
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4. Health and safety
Ensuring safety and security
・Accommodate food allergies and restrictions
The hotel serves guests from all over the world and has a large number of international staff. Some of our guests and staff have food allergies and restrictions due to their religious beliefs or health needs, so we offer multiple menu configurations to accommodate them flexibly.
・Non-smoking guest rooms
To prevent second-hand smoking and protect health, all guest rooms in Shiba Park Hotel are non-smoking.
・Fire drills and evacuation drills
To strengthen and maintain sustainability in case of disasters and accidents, we support monthly disaster drills, an annual firefighting examination, and training and certification of fire prevention managers, self-defense firefighting skills test, and disaster prevention center personnel.
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