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FAQ

FAQ

Yes. Once the item is confirmed, we can send it to you by courier, including to addresses overseas. Please first contact us with your stay date, name, and a description of the item. Our staff will then get in touch regarding the shipping method and charges.

Yes. We are happy to store your luggage at the front desk. Luggage can be stored during your stay, on the day of check-out, or until the arrival date of your next reservation.

Yes. We will keep your luggage at the front desk until your arrival. If possible, please schedule delivery for your check-in date. Please write your reservation name and check-in date on the shipping label and send it to:

Shiba Park Hotel, Front Desk

1-5-10 Shibakoen, Minato-ku, Tokyo 105-0011, Japan

Phone: +81 (0)3-3433-4141

Yes. Yamato Transport and Sagawa Express shipping services are available at the front desk. Cardboard boxes (for a fee) and packing tape are also available.