FAQ
Yes. Once the item is confirmed, we can send it to you by courier, including to addresses overseas. Please first contact us with your stay date, name, and a description of the item. Our staff will then get in touch regarding the shipping method and charges.
Bottled mineral water is not provided in guest rooms, but a purified water server is available in the elevator hall on each guest room floor, 24 hours a day.
Yes. Takeout items are available for lunch and dinner. For the menu and how to order, please contact The Dining at +81 (0)3-5470-7671.
Yes. Chargers for major mobile phones are available to borrow at the front desk. Please ask our staff.
Yes. You can sign in with your own account and enjoy major streaming services just as you would at home. You will be signed out automatically when the TV is turned off.
No. Unfortunately, Tokyo Tower can be seen from around the hotel, but not from inside the hotel or your room.
Yes. We are happy to store your luggage at the front desk. Luggage can be stored during your stay, on the day of check-out, or until the arrival date of your next reservation.
For bed sizes by room type, please see each room on our Rooms & Suites page.
If you know your arrival time in advance, please let us know when making your reservation. Please call us if you will be significantly later than planned.
For security, the main entrance door is locked during the following hours. Guests going out or returning during this time, please press the button at the main entrance.
One child aged 6 or under may share existing bedding with each adult free of charge.
Please note that we do not accept reservations exceeding the maximum room occupancy.
There are no special children's rates. Children aged 7 or older, and children aged 6 or under using their own bed, will be charged the adult rate.
Yes. All guest rooms are equipped with a hair dryer.
Yes. We will keep your luggage at the front desk until your arrival. If possible, please schedule delivery for your check-in date. Please write your reservation name and check-in date on the shipping label and send it to:
Shiba Park Hotel, Front Desk
1-5-10 Shibakoen, Minato-ku, Tokyo 105-0011, Japan
Phone: +81 (0)3-3433-4141
Please see Our Amenities.
Yes. There is an affiliated parking lot on B1 (16 vehicles, height limit 2 meters). For fees and restaurant guest benefits, please see Facilities.
No. Unfortunately, we do not accept parking reservations. Parking is on a first-come, first-served basis.
Unfortunately, there is no hair salon in the hotel. Our staff will be happy to recommend salons nearby upon request.
Unfortunately, accessible rooms are not available. If you would like a room close to the elevator or a more spacious room, please contact us.
Cancellation policies vary depending on your accommodation plan. Please check the terms and conditions of your reservation or contact your travel agency. Cancellation fees apply if the hotel or your travel agency is not notified by the cancellation deadline.
If you booked directly with the hotel by phone, the following cancellation fees apply:
For the location and how to use the coin laundry, please see Facilities.