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FAQ


Accommodation reservation
How much is the cancellation fee?

Cancellation policy vary depending on the accommodation plan used. So please kindly contact your travel agency or check the terms and conditions of sale.
If your reservation was made directly with the hotel by telephone, the cancellation fees are as follows.
[The day before] 20% of the room charge
[On the day of reservation] 80% of the room charge
[No notice/contact in advance] 100% of the room charge

Are there rooms for 4 guests?

Yes. There are several connecting rooms available, which allow you to enter and exit through a door inside the room without going through a hallway.

Can we smoke in the rooms?

No. All guest rooms are non-smoking. However there is smoking space in the entrance lobby on 1F.

Are there Japanese rooms with tatami mat?

No. We are sorry but all guest rooms are Western-style.

Are there rooms with Tokyo Tower veiw?

No. Unfortunately, Tokyo Tower can be seen from around the hotel but not from inside the hotel or your room.

Do you have handicapped accessible rooms?

No. Unfortunately, handicapped accessible rooms are not available. For inquiries, please contact us.

Check-in and check-out
What should I do if I am running late for the check-in time.

Please call in advance if you will be significantly late for your arrival. There is a time that we lock the hotel entrance door at midnight to prevent theft and protect the hotel.
Lock period: Midnight 12:00a.m. – early morning 6:00a.m.

What are the check-in and check-out times?

Check-in time is at 3:00 p.m. and check-out time is at 12:00 p.m. (noon). An extension fee will be charged for use of the room after your check-out time.
12:00 p.m. – 3:00 p.m.・・・1,000JPY per a hour
After 3:00 p.m.・・・100% of the room charge

Children
Up to what age can my child sleep with me in the same bed?

One child 6 years old and under may sleep with one adult for free of charge. The maximum number of guests, including children sleeping with an accompanying adult, is as follows:
・King bed: 2 adults + 2 children 6 years old and under
・Twin beds: 2 adults + 2 children 6 years old and under
Please note that we cannot accept reservations for more than the maximum number of guests.
Children 6 years old and under will be charged the adult rate if they use the bed by themselves.

How much will breakfast cost for children?

Children 12 years old and under is 1,815JPY including tas and service charge.

Are there any amenities or rental equipment for children?

Yes. Equipments available for rent are:
・Cribs (for children under 1 year old)
・Bed guard
Please inquire at the time of your reservation.

Are there children's diaper changing tables / nursing room?

Yes. They are located the following floors.
【Diaper changing tables】
・2F Women’s restroom
・2F Men’s restroom
【Nursing room】
・2F Women’s restroom

Luggage
Can you keep my luggage before check-in or after check-out?

Yes. We are happy to store your luggage in the front office. However, luggage can only be stored for the duration of your stay / the day of check-out / the day of rebooking arrival.

Is it possible to send my luggage to the hotel in advance?

Yes. We will store your luggage in the front office until your arrival. However, we ask that you specify the day we pick up your luggage at the hotel on your check-in date as much as possible.
Please note your reservation name and check-in date on the mailing slip.
Send to: Shiba Park Hotel
1-5-10 Shibakoen, Minato-ku, Tokyo 105-0011 Japan

Can you send my luggage to my next destination?

Yes. Please feel free to ask front staff if you need cardboard box and packing tape.

Parking

More Information

Do you have parking lot? What are the parking fees?

Yes. There is parking lot with a capacity of 16 vehicles on the basement level. The height limit is 2 meters.
【Parking Fees】
Accommodation Guests: 2,500JPY per night
Restaurant Guests: 1 hour free for 2,000JPY or more use at light meal time
2 hours free for 4,000JPY or more use at lunch time
3 hours free for 6,000JPY or more use at dinner time

Is advance reservation accepted?

No. Unfortunately, we do not accept reservations. It is first-come-first-served basis.

Can we move our car once we have parked?

Yes, but unfortunately you are required to pay a separate fee once you leave the partking lot during your stay, even if it is within 24 hours.
Please see more information.

Services and facilities

More Information

What kind of amenities are available?

Please click Our Amenities

Do you provide nightwear?

Yes. We have one size which is M, and lengh is 115cm in the closet in the guest room.

Is there internet access in the guest room?

Yes. Please click Internet Access

Do you have laundry service?

Yes. Please click Laundry Service

Is there a business center with PC available?

No. We are sorry but we do not have business center.

What is the bed size in each room?

Standard Twin: 1,100cm(width)x1,950cm(length)
Standard King: 2,000cm(width)x1,950cm(length)
Standard Triple: 1,000cm(width)x1,950cm(length)
Deluxe Twin: 1,200cm(width)x2,050cm(length)
Deluxe King: 2,200cm(width)x2,050cm(length)
Junior Suite: 1,100cm(width)x1,950cm(length)

Are there international broadcasts available on the guest room TV?

No. However, we have BBC Word News and CNN U.S. available.

Are there ice machine and vending machine available?

Yes. They both are located on 5F next to the elevators.

Do you have microwave?

Yes. It is located on 4F next to the elevators.

Can you exchange foreign currencies?

Yes. There is exchange machine on 1F near the reception counter.
Supported currency:
US Dollar
European Euro
British Pound
Australian Dollar
Canadian Dollar
Chinese Yuan
Korean Won

Restaurant

More Information

What time is breakfast available? What is breakfast fee?

Semi-buffet breakfast is served at the restaurant “The Dining” on 1F, starting at 7:00 a.m. – 10:00 a.m.
Fees for guests 13 years of age or older is 3,630JPY, and guests under 12 years old is 1,815JPY.
Please click Breakfast

How many restaurants do you have in the hotel?

We have one restaurant named “The Dining” on the 1F. You may enjoy Western, Japanese, and Chinese cuisine at the same restaurant.

Can you make reservations for restaurant other than restaurant at Shiba Park Hotel on behalf of me??

Yes. However, we are happy to make restaurant reservations on behalf of you at the restaurants you will be dining during your stay with us at Shiba Park Hotel.

Others
Are there any convenience stores withing walking distance?

Yes. There are Family Mart, 7-Eleven, and Natural Lawson. All are less than a minute’s walk away from the hotel, and they open 24 hours a day.

Are there limousine bus running between the hotel and Haneda/Narita airports?

No. Unfortunately, due to the Covid-19, the airport limousine bus service has been suspended.
Please check what’s New.


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1-5-10 SHIBA KOEN, MINATO-KU TOKYO 105-0011
Phone +81 3-3433-4141
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